Shipping FAQs

How much do you charge for Shipping?

Shipping is included for all Flexi orders over €60, and is included with all membership subscriptions.

For Flexi orders below €60 in value, a flat rate contribution of €5 is charged for Shipping.

Is the return Shipping included?


Where do you deliver?

We deliver throughout the EU and UK. We cannot offer rentals outside the EU and UK due to Customs regulations, however should you wish to purchase an item for delivery outside EU/UK, we would be happy to assist! Please contact us for a shipping quote. Please note that any customs and duty charges are not included in the shipping fee.

How long does delivery take after I confirm my order? 

Please allow 5 business days for your order to be processed and delivered. Note that during COVID-19 deliveries are taking a little longer than usual, we will keep you informed of expected delivery times.

Can my box be delivered to a pick-up point?

Normally, yes. During COVID-19, we can only deliver direct to your door.

How do I return my items at the end of the rental?

Simply put your items in the Aka+Pip box you received them in, and apply the return label included with your box. Drop us an email before 12 on the day your rental ends to let us know it is ready for collection, and we will arrange pickup from your door.