FAQs


Covid-19 Precautions

During this period we are shipping our boxes with an extra bidoegradable plastic outer layer - please dispose of this when you receive your package. The box should be retained for returning your rental items to us. The garments you receive have been sterilised via steam treatment prior to shipping. 

When we receive items back, they are quarantined, that is, they are kept in a seperate location from stock that is available for rent. The received packaging is disposed of, the garments are steamed at above 75deg.C, and then either wet or dry cleaned and a further high temperature steaming and pressing process.  According to the CDC, flu viruses are killed by heat above 75°C.

Each garment is thoroughly cleaned, steamed and pressed, inspected for quality, and carefully stored separately  from returning garments to ensure no risk of contact between the sterilised garments and those still to be cleaned and inspected.

For FAQs please click on the links below:

Cleaning

Shipping

Billing

Rental

Membership